*PLEASE NOTE - THOSE WHO HAVE PREVIOUSLY USED ECONSULT WILL NEED TO USE THIS SERVICE FROM THE 24TH DECEMBER.*
Patient Triage by AccurRX is a quick and simple online triage form to triage all routine and urgent appointment requests and to assist you with medical and administrative queries. This can be accessed here or by clicking the above banner.
All requests for appointments will be reviewed by our triaging team. Patients will be offered an appointment within the right time frame, the right Clinician and via the right method (face to face, telephone, online).
You can receive help, advice and treatment for your health problems at a convenient time for you and your lifestyle.
Patients can access safe and efficient advice for lots of health conditions and symptoms on our AccuRx Patient Triage website 24/7.
If you need further advice or think you may require treatment you can now consult with your GP online! All you need to do is fill out a simple form about your problem and a GP will get back to you within 2 working days.
You can also request sick certificates (sick/fit notes), discuss recent tests or get help for other administrative issues at a time that is convenient for you.
Your GP will text or email you back within 2 working days, unless a different method of contact is more appropriate. Please ensure we have a verified email address and telephone number saved on your record so your GP is able to get back to you.
Patient Triage uses quick a simple online form which patients fill in when they wish to contact the surgery. For medical issues it contains 3 questions, which should only take a few minutes to fill in. Whether you visit in person or contact us by phone our patient support team will no longer be directly booking your appointment.
Our practice phone lines will remain open for appointments, please speak to our reception team who will pass your request onto the triaging team.
In the same way that clinicians frequently use an official translation service on the phone, the patient support team will also be able to access this if the patient they are speaking to is on the phone or in person in the surgery.
Medical queries will be submitted to our triage team. A member of the team will respond to you within 2 working days. Conditions that need to be assessed on the same day will be prioritised. The triage team may send you a request for further information.
We will continue to have a duty doctor every day to deal with emergencies. Conditions that require a same day assessment will be booked in on the same day or directed to an appropriate service. A member of our triage team will contact you directly to arrange an appointment.
Please only submit one medical issue per Accurx Patient Triage form, so that you can add sufficient detail for each problem, to allow our GPs to appropriately deal with your request.
There is an option to submit an admin query on the online form for general administrative issues such as requesting a letter from a doctor and fit notes. A member of the Triage Team will respond to you within 5 working days.
There is an option to specify which Clinician the patient would like to see. We will try to meet this request, availability permitting.
Our team may send you a text message inviting you to book your own appointment online.
NHS Wales believe that patient triage is the most effective way that NHS can sustain a safe and accessible service for all patients based on clinical need.
This change should make it easier to submit requests to the practice and ensure that requests are seen by the most appropriate member of staff and dealt with in an appropriate timeframe.
The benefits of using patient triage are: