Raising a Concern

We try to provide an efficient and reliable service at all times. Despite this, from time to time things may go wrong. We welcome your comments so that we can improve our service.

If you would like to make a complaint you should write to :-

Mr Neil Jenkins (Practice Manager),

Bronyffynnon Surgery,

Denbigh,

LL16 3TF

Mr Neil Jenkins is the Practice Complaints Manager.

Please note that complaints can be investigated more thoroughly when made in writing. If necessary we will help you write down your complaint. Alternatively, you can ask an friend or relative to write on your behalf but they must include your signed permission to do so.

Please tell us in as much detail as possible about what has gone wrong, and what you feel should be done.

If you would like to receive more information about our complaints process please contact the Practice Manager who will provide you with a copy of our complaints policy.

We would also like to hear from patients when we have done a particularly good job.